III · Grow
Improve Customer Experience
Customers get consistent answers in your voice, drawn from your real policies.
Simulated example
Graduation logic - per category
Order status (WISMO)9.2 → auto-send ✓
Returns / exchanges8.4 → auto-send ✓
Refund - change of mind7.1 → stays draft
VIP / complaint / bad review- → founder queue
Chargebacks / allergens / pricingnever-auto list
Threshold: confidence ≥ 8/10, per category, only after ≥95% of drafts go unedited for two weeks - and a human signs off.