02 · Automate
Orders, Tracking & Fulfilment
Turn customer enquiries into quick resolutions. Find orders, check tracking and draft the right response, all in one place.
- Look up orders and customer details
- Check tracking and delivery status
- Apply your fulfilment and returns rules
- Draft a personalised response for review
Illustrative preview
Order trackingDraft ready
Where is my order #AO-1042?
AI draft for your review
Hi Maya, I've checked your order #AO-1042. It has shipped and is in transit with Australia Post, with delivery expected on Friday 6 November, so it should reach you before Saturday. You can track your order here. Warmly, The team at Alder & Oak Provisions
- Customer enquiry"Where is my order?"
- AI checks your systemsFinds the order, tracking and latest status
- Your team takes the next stepReview, adjust and send with one click