II · Automate

Inbox Automation & Customer Support

Every email is sorted, anything sensitive is flagged for a person, and routine requests get a reply drafted in your voice for your team to approve.

Simulation: fictional store and customers, pre-written AI output, no live systems connected.

A temperature-sensitive order, a heatwave, and a decision a person should make.

Inbox · Alder & Oak Provisions (fictional store)

Dana Ortiz

08:22

dana@example.com

Will my cheese hamper be OK in this heat?

Hi, I saw the forecast for this weekend. My chilled hamper #AO-1311 is due to ship Friday. Will it be OK sitting on the doorstep?

Delivery concern Needs attention

Mentions a chilled product and the weather.

Simulated hereIn the entry buildIn a real install: Sorting and flagging is part of the entry build.

Shopify, shipping and forecast · fictional data

Simulated hereBuilt per clientIn a real install: Connecting order data to your rules is built per client, where your systems allow it.

Rule: Chilled dispatch · fictional policy

Hold temperature-sensitive orders when the destination forecast is 32°C or higher on delivery day.

38°C is over the limit. Dispatch is held until a person decides.

Simulated hereBuilt per clientIn a real install: Rules are written with you, in your words, and can be changed.

#dispatch · not actually posted

Hold on #AO-1311: chilled hamper, 38°C forecast on delivery day. Customer has asked about it. Needs a decision before the Friday pickup.

Simulated hereBuilt per clientIn a real install: Alerts go to where your team already works, such as Slack, once connected.

The system prepares the options. A person chooses.

Simulated hereBuilt per clientIn a real install: The options and who can approve them are agreed with you.

Simulated. No email was sent and no system was changed.