II · Automate
Inbox Automation & Customer Support
Every email is sorted, anything sensitive is flagged for a person, and routine requests get a reply drafted in your voice for your team to approve.
Simulation: fictional store and customers, pre-written AI output, no live systems connected.
The most repeated email in ecommerce, from arrival to filed.
Before AI · illustrative, one email
- 1Read the emailInbox
- Maya asks where order #AO-1042 is
- It waits until someone is free
- 2Check the orderShopify
- Open Shopify and search the order number
- Check it was fulfilled and find the tracking number
- 3Check trackingCarrier site
- Open the carrier site and paste the number
- Read the latest scan
- 4Write the replyInbox
- Back to the inbox
- Write it from scratch, then file it by hand
A person does all of this, for every email like it.