Tom Riley
10:12
tom@example.com
Wrong address on my order
Hi, I just noticed I put my old address on order #AO-1187. Can you send it to 14 Fern Street, Newtown instead?
II · Automate
Inbox Automation & Customer Support
Every email is sorted, anything sensitive is flagged for a person, and routine requests get a reply drafted in your voice for your team to approve.
Simulation: fictional store and customers, pre-written AI output, no live systems connected.
Three different requests. Same system, different handling.
Inbox · Alder & Oak Provisions (fictional store)
- AI categorises it
- AI checks your policy
- AI suggests a reply
- A person decides
AI categorises it
Address change
Routine request, but it changes an order.
Simulated hereIn the entry buildIn a real install: Categories are agreed with you in week 1.
AI checks your policy
Knowledge base: Order changes · fictional policy
Address changes are allowed until an order is packed. After that, offer to redirect through the carrier.
Order #AO-1187 is not packed yet, so the change is allowed.
Simulated hereIn the entry buildIn a real install: Your policies live in a knowledge base you can edit, with a full history. Checking the order status automatically needs the add-on. Otherwise your team confirms it.
AI suggests a reply
Pre-written for this demo
Simulated hereIn the entry buildIn a real install: A ready reply in your voice, to review, edit and send. Your team confirms the change is made before approving.
A person decides
The reply goes out only after someone approves it.
Simulated hereIn the entry buildIn a real install: Your team reviews, edits and sends from the portal, from your own mailbox. Applying the change in Shopify with one click is a scoped add-on.
- Hi Tom,
- No trouble at all. We have caught it in time and your order #AO-1187 will now go to 14 Fern Street, Newtown.
- Thanks for letting us know so quickly.
- Warmly, The team at Alder & Oak Provisions
- Filed to
Simulated. No email was sent and no system was changed.